Information we process
We process account, booking, consignee, address, contact, payment-reference, shipment, tracking and support information needed to operate the service.
How it is used
Information is used to create labels, arrange carriage, provide tracking, manage wallet and payment records, prevent fraud, respond to support requests and meet legal obligations.
Sharing
Information may be shared only with carriers, delivery partners, technology providers, payment providers and authorities where necessary to provide the service or comply with law.
Retention and security
Records are retained only for operational, accounting, dispute-resolution and legal purposes. We use reasonable technical and organisational safeguards, but no online service can guarantee absolute security.
Your choices
You may ask to correct account information or raise a privacy request through the support form. Shipment records may need to be retained where law or legitimate operational requirements apply.