Support when you need it
Raise a ticket with your AWB and our operations team will review it.
Support tickets
Online support
Send your shipment details through the form below.
Tracking
Confirmed scans
Use your AWB to see completed shipment events.
Operations
India domestic
Shipping coverage across serviceable Indian pincodes.
Frequently asked
Do I need an account to track my parcel?
No. Tracking is open — enter the AWB number on the Track page to see the confirmed scan history.
Why is the first recharge ₹2,000?
It activates your booking wallet and is fully usable as shipping credit. Nothing is charged as a fee, and the balance never expires.
How is chargeable weight decided?
We compare actual weight with volumetric weight (L×B×H÷5000 in cm) and bill whichever is higher, rounded to the next 500g slab.
When do I receive COD money?
Collections are reconciled daily and remitted according to your seller agreement.
Which areas do you cover?
Domestic India only across serviceable pincodes.
What items are prohibited?
Currency, precious metals, live animals, flammables, loose batteries, and any item restricted under Indian law.